Shannon Heim 
This Veterans Day, Feith Systems proudly salutes the brave men and women of the United States Armed Forces. Your dedication, courage, and sacrifice have safeguarded the freedoms we cherish.
We’re honored to have so many veterans on the Feith team, whose leadership, discipline, and commitment to excellence—skills honed in service—drive our company’s success. Their unique perspectives fuel our innovation, teamwork, and resilience.
Artificial intelligence is changing the game across industries, and the federal government is now exploring how it, too, can leverage AI’s potential. Enter a lesser-known but powerful AI method: Retrieval-Augmented Generation, or RAG. While it may not be a household term, RAG has the potential to reshape federal tools by giving AI direct access to agency-specific knowledge. Think of it this way: RAG “feeds” an AI carefully chosen information, like a repository of agency records, allowing it to provide responses that align with federal contexts and needs.
This shift brings federal records management into a new light. Traditionally, archived reports, emails, and documentation were all about preserving institutional memory. But now, in the AI era, these records could be used for something much more dynamic: to fuel intelligent systems that adapt to the specific workflows and nuances within each agency.
RAG technology enhances AI’s ability to provide specific, relevant answers by pulling data from pre-designated sources. Imagine an Environmental Protection Agency team member asking an AI for the latest policy updates or details on a particular case. With RAG, the AI isn’t giving a generic response—it’s drawing directly from agency terminology and the most recent data. This tailored intelligence has already been widely adopted in the private sector, where companies use RAG to make AI tools more relevant to specific business needs. For government agencies that operate in highly regulated areas like national security or public health, this capability is even more crucial, creating AI systems that are both knowledgeable and mission-focused.
Federal records are the unsung heroes of this revolution. Long seen as static archives, they now stand to become essential knowledge sources for RAG-enabled AI systems. A collection of case files, policy drafts, and historical data within a federal agency represents decades of institutional expertise. For AI systems, these records are more than just “old documents”—they’re rich sources that inform responses with an authority and understanding that off-the-shelf AI simply can’t match.
Of course, implementing RAG in the federal landscape brings unique challenges. Federal records span vast amounts of data, so agencies need efficient systems to help AI find what it needs quickly. Some agencies have discovered that integrating RAG requires updates to their records management systems to securely connect sensitive data to AI applications.
“Federal agencies possess a staggering wealth of information in their records,” says Charlie King, CIO at Feith Systems and Software, a leader in Federal Records Management. “RAG represents a strategic pivot, using these records not just for historical accountability but for driving smarter, real-time decisions.”
In the bigger picture, RAG could reshape how agencies view records management itself. No longer just a matter of storage and preservation, records management could become a central part of the government’s innovation strategy. RAG integration marks a shift toward a government that uses records to support not only accountability but also insight and real-time problem-solving.
As AI continues to evolve and integrate into the federal workforce, records management will prove to be more than a way to preserve history. It’s becoming a pathway to smarter government, equipped to tackle today’s complex challenges with precision and speed.
FOR IMMEDIATE RELEASE
Fort Washington, PA, (October 17, 2024) –
Feith Systems is excited to announce its partnership with the United States Agency for International Development (USAID) to implement its RMA iQ platform for enterprise-wide electronic records management (ERM). This collaboration represents a significant milestone for USAID, as the agency transitions to a centralized Electronic Records Management System (ERMS) that will automate and streamline records management in compliance with National Archives and Records Administration (NARA) guidelines.
USAID operates across a global footprint, producing vast amounts of electronic information in formats like documents, forms, sheets, and slides, within Google Workspace and legacy systems. To modernize and efficiently manage this content, Feith will implement RMA iQ, which is designed to automate the full lifecycle of records—from creation to final disposition—while ensuring adherence to federal records management policies.
Blanket Purchase Agreement (BPA) and Call Order Execution
Feith Systems will execute this project under a Blanket Purchase Agreement (BPA) contract with USAID. As part of this BPA, Feith will handle multiple call orders over time as USAID identifies requirements. The first call order centers around the implementation of the ERMS, which will integrate with Google Workspace—including Gmail, Google Drive, and other tools—using Feith’s out-of-the-box (OOTB) connector to capture records directly from their primary source. In addition, Feith will perform a backfile migration from USAID’s legacy systems to ensure a unified approach to records management across the agency’s infrastructure.
“We’re excited to partner with USAID to bring a modern, automated approach to managing their records,” said Daniel Feith, President of Feith Systems. “RMA iQ will streamline operations, enhance compliance, and provide the flexibility needed to meet evolving federal requirements. As the premiere company managing Google Workspaces for federal agencies—exemplified by our partnership with NOAA—we’re proud to continue leading the way in transforming records management across the government.”
RMA iQ: A Tailored ERMS Solution for USAID
Feith Systems will provide USAID with an enterprise-level, secure, extensible, and scalable ERMS solution that delivers the following key capabilities:
Extending Feith’s Federal Expertise
With over 40 years of experience providing secure and compliant records management solutions and more than 30 years specializing in federal projects, Feith Systems is an industry leader in delivering ERMS platforms that meet the stringent requirements of government records management. RMA iQ automates critical processes and integrates seamlessly with cloud-based and on-premises environments, ensuring federal agencies are equipped with the tools they need for modern records management. By providing an automated, enterprise-wide solution for records management, Feith is helping federal agencies comply with ever-evolving regulations while improving operational efficiency.
For more information, please visit feith.com or contact us at more-info@feith.com.
For media inquiries, contact:
Richard Long
Feith Systems & Software
(215) 646-8000
rlong@feith.com
Philadelphia, PA – Feith Systems and Software, Inc. proudly announces that our flagship RMA iQ is now ‘In Process’ for FedRAMP authorization, under the sponsorship of the United States Department of Agriculture (USDA). This status marks a key advancement towards complete authorization, reinforcing our pledge to deliver secure, scalable, and adaptable records management solutions to the federal sector.
The Significance of FedRAMP Authorization
Achieving ‘In Process’ status signifies that Feith Systems has successfully passed the rigorous Third-Party Assessment Organization (3PAO) audit of all our security controls. Additionally, we have successfully completed the required penetration testing, demonstrating our robust security posture and compliance with federal standards.
This progress is crucial as we continue to empower government entities with robust records management tools designed to meet the complex demands of modern data environments.
Enhancing Federal Records Management
Feith Systems’ new SaaS offering on the Feith Cloud, now on the path to FedRAMP authorization, will significantly enhance federal agencies’ ability to manage records efficiently and securely. Our cloud-based solution delivers critical benefits:
Key Features of RMA iQ
RMA iQ automates and optimizes the lifecycle of records, integrating seamlessly with agency infrastructures to enhance data security and accessibility. Key features include:
Tailored Deployment Options
We anticipate FedRAMP authorization within the next 5-6 months and are dedicated to continuously enhancing our technology to support the critical missions of U.S. government agencies. Feith Systems offers various deployment options to meet the diverse needs of federal agencies, with FedRAMP as one key component in our toolkit:
These deployment options demonstrate our commitment to providing tailored solutions that meet the specific needs of federal agencies, ensuring each agency can choose the deployment model that best aligns with its operational, security, and compliance requirements.
About Feith Systems and Software, Inc.
Since 1979, Feith Systems has been at the forefront of records and process management, providing innovative solutions that ensure security and transparency for governmental and commercial entities.
Media Contact:
Richard Long,
Vice President – Strategy
Email: more-info@feith.com
Embracing Modern Technology to Enhance Transparency
The digital age has transformed how information is created, stored, and accessed. SOFRA acknowledges these shifts by including provisions to update the Federal Records Act (FRA) to incorporate electronic communications, such as text messages and disappearing messaging apps. At Feith Systems, we understand that the incorporation of these forms of communication is essential for a truly comprehensive records management system that reflects current practices.
Ensuring Accountability and Compliance
The bill also aims to strengthen the accountability mechanisms in place for managing federal records. By requiring the National Archives and Records Administration (NARA) to refer violations of records laws to the Department of Justice and report these to Congress, SOFRA creates a more robust framework for compliance.
The Role of Emerging Technologies
Perhaps most exciting for us at Feith Systems is the bill’s focus on utilizing emerging technologies to manage records more efficiently. The formation of an advisory committee to explore these technologies is a forward-thinking move that we endorse fully. Our extensive experience in the sector demonstrates that leveraging new technologies can significantly enhance the efficiency and accessibility of records management systems, paving the way for better public access and usability of government records.
A Unified Approach to Governance
Feith Systems stands with the bipartisan efforts of Senators Peters and Cornyn. We believe that the Strengthening Oversight of Federal Records Act is not only timely but essential. It aligns with our vision of a government that uses cutting-edge technology to preserve the integrity of its records and, by extension, the trust of its people. We urge all stakeholders to support this bill and join us in embracing the future of government transparency and accountability. Together, we can ensure that our national records are not just preserved but are made actively useful for all Americans, serving as a beacon of governance that is both responsible and responsive.
At Feith Systems, we are ready to assist in implementing the changes proposed by SOFRA, ensuring that our government’s records management practices are second to none. Let’s make history well-preserved and easily accessible for generations to come.
Being at the nexus of government and technology, our work demands expertise. Who better to entrust with these critical responsibilities than our veterans? Many of our solutions cater directly to government agencies, requiring a deep understanding of federal protocols, security standards, and operational intricacies. Our veteran employees, with their firsthand experience in these areas, bring insights that make our solutions better.
Mark Your Calendars for a Virtual Ceremony
On November 8th, the official award date, we will be participating in a virtual ceremony celebrating the occasion.
To the U.S. Department of Labor, we extend our heartfelt gratitude for this recognition. To our veteran employees, thank you for your service to our nation and your invaluable contributions to Feith Systems. And to our esteemed partners, clients, and the broader community, know that as we continue to innovate and drive forward, we do so with a team that embodies dedication, expertise, and the very best our nation has to offer.
FOR IMMEDIATE RELEASE
Fort Washington, PA (October 20, 2023) –
Feith Systems is proud to announce that its industry-leading FOIA Workbench solution has been chosen by the U.S. Food and Drug Administration (FDA) as part of the agency’s continuous commitment to modernize its Freedom of Information Act (FOIA) processes. This move is strategically aligned with the FDA’s Enterprise Modernization Action Plan (EMAP), focusing on a Common Operational Approach, that enhances business processes, solves cross-agency issues, and optimizes data use.
Since the establishment of the Freedom of Information Act in 1967, FDA has diligently adhered to FOIA compliance, ensuring that the public retains its fundamental right to request and access agency records. The FDA recently identified the need for a more powerful solution to manage the rising volume and complexity of FOIA requests from its stakeholders.
Driving FOIA Modernization at FDA:
Feith’s FOIA Workbench will be the engine driving the FDA’s new integrated FOIA process, focusing on:
Dan Feith, President of Feith Systems, commented on this collaboration, stating, “We are both honored and excited to partner with the FDA on such a pivotal initiative. Our FOIA Workbench is the culmination of decades of dedication to creating innovative solutions. We fully understand the significance of the FDA’s mission, and we’re committed to delivering a tool that streamlines their processes, ensuring the public remains ‘in the know’ about their government.”
As this strategic overhaul progresses, both the public and vested FDA stakeholders can expect marked improvements in FOIA request responsiveness and overall experience.
About Feith Systems:
Since 1979, Feith Systems has been at the forefront of providing intuitive solutions for government agencies and organizations, ensuring information accessibility while maintaining security and compliance standards.
For more information, please visit feith.com or contact us at more-info@feith.com.
Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com
FOR IMMEDIATE RELEASE
Fort Washington, PA (October 3, 2023) – Feith Systems & Software, globally renowned in advanced Records Management solutions, proudly announces its pivotal partnership with the National Oceanic and Atmospheric Administration (NOAA). The esteemed agency has selected the RMA iQ platform as the definitive electronic records management (ERM) tool for its Records Management Program.
“As agencies like NOAA handle more extensive volumes of records, streamlining access to this critical information becomes paramount. Feith is honored to assist NOAA in support of their records management program.” stated Frank Magin, VP, Federal Accounts, Feith Systems & Software.
NOAA sought an ERM tool that seamlessly merges records management and document management functionalities. Feith’s RMA iQ platform aligns with this requirement, aiming to standardize ERM software use across NOAA and associated external entities.
NOAA, a central authority overseeing oceanic, atmospheric research, and significant waterway management, stewards a vast compilation of records. This data encompasses diverse formats such as textual content, electronic mails, audio-visual recordings, satellite imagery, social media posts, web content, text messages, maps, and even blueprints.
By implementing the RMA iQ system, NOAA can manage these multifaceted records under one unified framework. The system is poised to drastically elevate operational efficacy, assuring NOAA’s personnel streamlined and secure access to this indispensable information.
The platform will drive compliance with federal laws and standards, including:
Dan Feith, President of Feith Systems & Software remarked on the news, “It’s a privilege to collaborate with an esteemed agency like NOAA. The selection of our RMA iQ platform reiterates its ability to address the multifaceted demands of the government. We remain steadfast in our commitment to equipping NOAA with a premier solution to meet their Records Management Program goals.”
About Feith Systems & Software
Established in 1979, Feith Systems & Software, Inc. is the leading provider of Records Management Applications to the US Federal Government. Feith’s solutions allow organizations to manage a wide variety of physical and digital records, enhance business operations, and ensure regulatory compliance.
For more information, please visit feith.com or contact us at more-info@feith.com.
Press Contact:
Richard Long
Feith Systems & Software
(267) 464-6416
rlong@feith.com
Feith Systems is excited to announce its ongoing pursuit of the FedRAMP certification. This progression is set to equip Federal agencies with Feith’s state-of-the-art records management solution, which not only aligns with NARA’s UERM standards but also embraces the pinnacle of government-approved security measures. This commendable initiative receives support from the U.S. Department of Agriculture (USDA).
Choosing Feith will ensure a streamlined transition to the cloud, shortening validation periods and placing agencies on a direct path to NARA compliance while complying with expanded cloud regulations.
Feith’s Electronic Records Management System (ERMS), endorsed by FedRAMP, offers twofold advantages tailored to records management:
With a FedRAMP-secured ERMS deployed in the cloud, federal agencies are poised for an instantaneous transformation of their Records Program. Feith’s platform automates the records journey: from the moment they’re introduced into the system, records are centralized, categorized automatically, and managed from capture to disposition. This end-to-end management not only guarantees compliance but also optimizes operations, eliminating manual interventions and potential errors. Importantly, all these capabilities come out-of-the-box, ensuring a perfect alignment with NARA’s UERM, and positioning agencies at the forefront of records management best practices.
In pursuing the FedRAMP certification, Feith Systems cements its dedication to simplifying cloud transitions and NARA compliance. This venture signifies a secure, straightforward, and efficient path to records management excellence for Federal government agencies.
As the final echoes of the Feith Annual Conference and Training (FACT) 2023 fade away, we are left with an overwhelming sense of accomplishment and gratitude. The world-renowned Franklin Institute in Philadelphia, Pennsylvania, was the backdrop for two days of insightful presentations, collaborative panel discussions, and invaluable hands-on training sessions on May 17th and 18th. The Feith community gathered from all corners of the globe to share their experiences, discuss the latest industry trends, and participate in a learning journey centered on Feith Systems’ cutting-edge software and best practices. This year’s FACT 2023 event, the first to be held in person after several years of virtual conferences, was not only an opportunity to learn and network, but also a celebration of our resilience and shared passion for innovation.
Feith Version 9.4 scales to enable AI Content Lake
The release of Feith 9.4 represents a significant advancement in harnessing the power of emerging Artificial Intelligence (AI) technology. With the rapid growth of data, it has become crucial to effectively manage larger volumes of information. In response to this challenge, Feith has introduced next-level scalability in its 9.4 version. This means that users can now handle even greater amounts of data with ease, enabling them to unlock the full potential of AI and make more informed decisions.
Feith RMA iQ makes SMS/Chat RM as simple as Capstone for Email
The Feith platform now simplifies capstone record management for SMS and chat messages, ensuring secure storage, easy retrieval and compliance with new DOD regulations and NARA bulletin 2023-02. It enables users to automatically capture, categorize, and tag messages, and shows them in an intuitive message-like interface.
Feith Platform harnesses AI to deliver rapid response to FOIA request
Deloitte showcased the benefits of their AI technology integrated with Feith’s future-proof FOIA platform. The collaboration streamlines the FOIA request process, automating tasks, categorizing requests, enhancing document redaction, and providing iterative learning capabilities. This partnership revolutionizes information management, improving efficiency, accuracy, and transparency in handling FOIA requests for government agencies and organizations.
Automate more record categorization with Fall-Through Categorizer
The Feith Platform’s categorization abilities are rapidly growing stronger. Autocategorizer reviews metadata and content, and now utilizes an improved fall-through categorizer. This enhanced categorization enables the platform to effectively organize a broad range of records from sources like unkempt shared drives, SharePoint, or OneDrive. It ensures comprehensive record classification and efficient management of vast amounts of data, empowering organizations with valuable tools for knowledge discovery.
Case Manager gets faster and more powerful with Version 2 release
Case Manager 2 has undergone a major overhaul, resulting in a faster, simpler data model that is easier to integrate. It consolidates discovery and case management in one place, standing out with its ability to handle a wide range of case types, from support tickets to complex investigations, insider threats, email compliance, and FOIA.
Dashboard iQ helps you get started with automatic graph generation
A notable enhancement to Feith’s Dashboard iQ is the introduction of automatic dashboard generation, which streamlines the process of creating graphs and charts. By leveraging the contents of the file cabinet, Feith’s Dashboard iQ now intelligently analyzes the data within documents, extracting relevant information, and generating dynamic visual representations. This feature eliminates the manual effort previously required to input and organize data, saving valuable time and resources.
CUI Module supports your privacy program and makes sensitive data tamper-proof
The Feith platform’s CUI module provides secure storage for highly sensitive data with tamper-proof, auditable features. This module utilizes rule-based tools to identify Controlled Unclassified Information (CUI) and Personally Identifiable Information (PII) in records. Users can act to control, redact, or destroy sensitive information. Additionally, it identifies records containing GDPR, CCPA, and HIPAA relevant data, ensuring compliance with data protection regulations.
The Feith Platform is now available on more major cloud providers
Feith’s reach has expanded significantly. This year Feith can tackle not only On-Premises and AWS Commercial & GovCloud but is also available on Microsoft Azure for Government, Oracle Cloud, USDA DISC, and more. The list of supported cloud platforms continues to grow, promising even more options for Feith users in the future.
Feith Systems ramps up for FedRAMP Certification
Feith is actively pursuing its FedRAMP certification, a significant milestone in its commitment to providing secure and trusted solutions for the US Federal Government. FedRAMP certification involves rigorous evaluation of the platform’s security controls, risk management processes, and compliance with federal standards. By undergoing this certification process, Feith aims to demonstrate its dedication to data protection, confidentiality, and integrity.
